|On unit summary screen 1 following ride|
|On unit summary screen 2 following ride|
I have been using your edge range for 10,000’s of miles now on my bikes, but since getting your new Touring Edge unit (for the maps feature) I have had some major issues with it. They boil down to I simple question ‘How do you resume a ride when on the Discard/Save screen appears?’.
This has now happened on 2 occasions, both century rides!
Thank you for contacting Garmin Europe.I am happy to help you with your enquiry.I would recommend a Master Reset and a Software Update on your Edge to prevent those issues happening in the future. This will reset it back to its factory default settings and wipe any data currently stored in the device, so if at all possible, please upload any important data before proceeding.After the reset has completed you will need to re-enter your profile details and zone information or send it from Training Centre or Garmin Connect.Firstly, I would suggest that you update the software on your device:To download the application and view the installation instructions, please click the link below: http://software.garmin.com/en-
- Power the device off.
- Press and hold the top left corner of the touchscreen.
- Power the device on.
- When you see ’Reset device settings to factory defaults’, press Yes.
Leave the unit outside, with a clear view of the sky for a minimum of 20 minutes to acquire satellite data before use.
If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/
So I followed the instructions and updated the Software Version on the device from 2.60 to 2.70 and gave the unit a Master Reset before going back through every setting to ensure it was as required. This included switching ‘Auto Power Down’ to ‘off’, which I had been advised would stop the unit turning off when disconnecting it from an external battery or plug mid ride.
|New 2.70 Sofrware Version after update|
I though this would have put an end to the issues and after taking it on a couple of short town rides I happily loaded on some routes and took it off to Brittany, France for a 5 day, 400 mile Fixed Gear tour.
However, after disembarking the ferry I found that the unit had reverted back to factory settings for some unknown reason 🙁 I then had to go through all the settings to ensure they were as I wished, this included all 4 ride screens as well as all the background settings! This also happened again the day after I got back to the UK.
Once this was done we were able to load the first days ride and set off. All went well, including charging the device over lunch with the use of an external battery, up until the afternoon of the 5th day. With only a few miles to go and 25% battery left the Edge Touring said we were off course, which we were not, and then switched off completely of its own accord. I stopped and switched the unit back on and resumed the ride. All data was as it had been and upon finishing the ride I hit the save button. I then went to review the ride data only to find it was listed in the ride history, but wouldn’t go through to the actual data pages (maps, summary etc). When I got home and plugged the unit into my laptop the ride didn’t upload and now there is no trace of it on the device at all!
Garmin’s 2nd Response:
So after a further 10 day I received the below email from Garmin.
Dear Andy Dickson,
Thank you for contacting Garmin Europe.
I am happy to help with your enquiry.
I’m afraid it looks like we will need to book your Garmin device in for a replacement.
We will need the following information from you:
• Device Serial Number
• Email Address
• Phone Number
• Full Postal Address
Once I have this information I will be able to book the device in. I will then send you an RMA Reference number, the address you need to send it to and all warranty information for your reference.
I can confirm that if the device is replaced with Garmin using our RMA Replacement system then any items in your myGarmin account that you have purchased for the original device such as the Lifetime Map Updater will be exchanged to the replacement device for you.
If there is anything else I can help you with then please let me know. Alternatively you can search for a solution here: http://www.garmin.co.uk/support
I forwarded this on to my LBS who have already sent the faulty unit back to Garmin. As happened the first time I sent the unit back (the day I got it due to a dead pixel in the center of the screen) Garmin have issued me a credit note as opposed to a straight replacement. This suits me just fine as after using the basic Edge Touring and previous to that the Edge 200 I am now keen to get my hands of a more performance orientated device.
The only question is do I go for the Edge 810 or shell out for the soon to be released Edge 1000?! Any advice welcome, drop me a comment below.
So in the end money talks and I opted not to go for the new edge 1000 and instead just hope its 3rd time luck with a straight replacement of the Edge Touring. The first weekend with it included my longest ride so far at 121 miles and included using the navigation features and recharging off an external battery mid ride. All worked perfectly and fingers crossed this continues. I did notice the new device came with software 2.70 already installed so the issues may have just been with the early products, but who knows.
after 4500km of touring in NZ & Thailand my current unit is working well, with only one display screen reset in 6 months. Below I have added a video that talks you through how I set up my device to get the best out of it and avoid as much frustration as possible while out riding.